What the...?
Nov. 12th, 2007 04:12 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
graafenIn the six hours I've been working today I've contacted 70 people to deal with their computer problems.
Compare this with a normal day where I usually get 20 in eight hours.
Also note that I'm not the first line helpdesk or second line support, but third line technical, and I'm dealing with calls that should be dealt with by the first and second lines. This all boils down to the fact that we haven't got around to the real problems that we're contracted to deal with.
Hopefully this will all quiet down by Wednesday at the latest, considering that we've raised complaints with the first and second line teams for fobbing off their work. But this does mean that I won't be on IM's much tonight as I'll be too knackered for it. That and I want to write some stuff for my BTS campaign.
Sorry folks, maybe tomorrow or Wenesday.
Compare this with a normal day where I usually get 20 in eight hours.
Also note that I'm not the first line helpdesk or second line support, but third line technical, and I'm dealing with calls that should be dealt with by the first and second lines. This all boils down to the fact that we haven't got around to the real problems that we're contracted to deal with.
Hopefully this will all quiet down by Wednesday at the latest, considering that we've raised complaints with the first and second line teams for fobbing off their work. But this does mean that I won't be on IM's much tonight as I'll be too knackered for it. That and I want to write some stuff for my BTS campaign.
Sorry folks, maybe tomorrow or Wenesday.
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no subject
Date: 2007-11-12 09:36 pm (UTC)